If your video file shows a FAILED error in the Videos page there may be a couple issues with it.
- The original source file is corrupt.
SOLUTION: Ask the provider to provide a new source file.
- The original file is not a recognized format.
See Acceptable Files for Uploading
A work around is to transcode the video into a different format. In general, a raw video source that has no compression, just frames, can be uploaded.
Need more help?
Submit a help request and we will try to troubleshoot the source file. Please provide a link to the source file itself. If you do not have web space to do so, sign up for a cloud storage account with Dropbox or Google Drive. To speed up our analysis, provide a trimmed copy of the source (ex. 1 minute) as a smaller file will be faster to upload, download and analyze.