Player does not show up in Internet Explorer (IE) but does in Chrome or Firefox

For Internet Explorer you need IE9 or above for versions that support the HTML5 canvas element.

Check emulation mode

If you have IE9 or above and it still does not show the player this may be due to IE's emulation mode

To change the emulation mode:

  1. Type F12 on your keyboard. 

    The Developer tools window will open. 
  2. Click the Emulation tab. 

    You will see the following menus:
  3. Click on the dropdown menu beside Document mode and change the option to Edge. Then close the developer window. 

If you are the web developer:

View the source of the page in question and search for: 

<meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7"/>

If the content indicates a version 8 it will not work (nor will any other HTML5). If you are the web designer of the page you must change the emulation to:

<meta http-equiv="X-UA-Compatible" content="IE=Edge"/>

This will ensure that any visitors with IE who visit your page will be viewing it with the most recent emulation. 

 

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